Returns & Refunds

Returns & refunds

We want you to love what you ordered. If something is not right, you may return most items within 30 days of delivery for a full refund of the product price.

How to start a return

• Email support@cpgoodies.store with your order number and the item you would like to return.
• We will reply with a return authorization and simple instructions.
• Pack the item securely in its original packaging and ship it back to the address we provide.

Return conditions

• Items must be unused, in original condition, and in their original packaging.
• A few items cannot be returned for hygiene reasons once opened (for example, certain bath and cleaning goods); these are noted on the product page.
• Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days. You will receive an email confirmation when the refund is issued. Depending on your bank, it may take a few additional days to appear on your statement.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please email us within 7 days of delivery with a photo. We will make it right at no cost to you — a replacement or a full refund, your choice.