Ordering

Do I need an account to order?

No. You can check out as a guest with nothing more than an email address and a shipping address. We keep the
checkout deliberately short, and we don’t require you to create a password to buy something.

Can I change or cancel an order after placing it?

Usually, yes — if you contact us quickly. Orders are released to our fulfillment partner within one to two
business days, and once a parcel is picked and packed we can no longer alter it. Email
support@cpgoodies.store with your order number as soon as possible and we will
stop it if we still can. If it has already shipped, you are covered by our 30-day return policy instead.

How do I know my order went through?

You will receive an order confirmation email within a few minutes of checking out, and a second email with a
tracking link once the parcel leaves the warehouse. If you did not receive a confirmation, check your spam folder
first, then contact us — do not place the order a second time, as that will usually create two charges.

Do you sell wholesale or to businesses?

We do fulfil larger orders for offices, short-term rentals and small retailers. Email us with what you are
looking for and quantities, and we will come back to you with availability and pricing.

Shipping

How much is shipping and how long does it take?

Standard shipping is a flat $6.99 on every order, and it is free on orders over
$120. Orders are processed within one to two business days and most parcels arrive within three to seven
business days after processing. Orders placed before 12pm Mountain Time on a business day usually begin processing
the same day.

Where do you ship from, and where do you ship to?

All orders ship from our third-party fulfillment partner’s warehouse in Austin, Texas. We currently ship to
addresses within the United States only, including Alaska and Hawaii. We do not ship internationally, and we cannot
ship to freight forwarders.

Can I ship to a PO box or an APO/FPO address?

We can ship most items to PO boxes and to APO/FPO addresses, though delivery to those destinations takes longer
than our standard estimate and tracking updates less frequently.

My tracking hasn’t updated. What should I do?

Carrier tracking can sit quiet for 24 to 48 hours after a label is created, particularly over a weekend. If your
tracking has not moved 48 hours after you received the shipping email, contact us and we will open an enquiry with
the carrier on your behalf.

Returns and refunds

What is your return policy?

You may return any unused item in its original condition within 30 days of delivery for a full
refund of the purchase price. Start a return by emailing us with your order number, and we will send return
instructions. Full detail is on our Returns & Refunds page.

When will I see my refund?

Refunds are issued to the original payment method once the returned item reaches the warehouse and passes
inspection, normally within three business days of arrival. Your bank or card issuer then takes a further five to
ten business days to post the credit to your statement. That final step is controlled by your bank, not by us.

What if an item arrives damaged or incorrect?

Email us within seven days of delivery with your order number and a photograph of the item and the packaging.
We will replace it or refund it in full, and we will cover the return shipping. You will not be asked to pay for
our mistake.

Payment

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover. All payments are processed on an encrypted connection
by our payment provider. Card details are never stored on our servers.

What will appear on my card statement?

Charges appear as C&P GOODIES CO. If you see a charge you do not recognise, please contact us
before disputing it with your bank — we can almost always identify the order in a few minutes, and it is
faster for you than a dispute.

Do you charge sales tax?

Sales tax is calculated at checkout where we are required to collect it, based on your delivery address. The
exact amount is shown before you confirm payment, so there are never surprise additions after the fact.

Is this a subscription? Will I be charged again?

No. Every order is a single one-time purchase. We do not operate subscriptions, auto-replenishment, memberships
or recurring billing of any kind, and we never store your card to bill it later.

Products

Is everything in stock?

Yes. We only list what is physically in our fulfillment partner’s warehouse. If an item sells out it comes off
the site rather than going on backorder, so you are never waiting on stock we do not hold.

How do you choose what to carry?

Every product has to meet four standards: honest materials, made to last, fair value, and genuinely useful. If
we would not keep it in our own home, we do not carry it. There is more on this on our
About page.

Contact

How do I reach a person?

Email support@cpgoodies.store or call (404) 630-0071.
We read every message ourselves and reply within one business day, Monday to Friday, 9am to 5pm Mountain Time.

Last updated 31 August 2026.